Hello jordan22441, Have you tried checking the md5 checksums to ensure they match those listed on our downloads page? You can review this post for more detailed information on downloading/checking the checksums: www.prepar3d.com/forum/viewtopic.php?f=6313&t=126465 Make sure you are running the i...

Hello, I'm still not sure if the issue is it won't install, or if it won't launch. To be safe here is the troubleshooting install steps: Have you tried checking the md5 checksums to ensure they match those listed on our downloads page? You can review this post for more detailed information on downlo...

Hello, Can you not install, or not launch? The issue seems to have changed to not being able to launch. You may need to run the general debugging steps here: http://www.prepar3d.com/forum/viewtopic.php?f=6312&t=123246 After these steps, ensure the correct video card is selected in Options->Graph...

Hello,

V2 and V4 can be installed on the same PC.

Regards,
Brady

Hello Pascal, To have us assist you further, could you please review this topic and let us know the results from following the troubleshooting steps? http://www.prepar3d.com/forum/viewtopic.php?f=6312&t=123246 If the issue is determined to be caused by an add-on, you will likely want to reach ou...

Hello, To have us assist you further, could you please review this topic and let us know the results from following the troubleshooting steps? http://www.prepar3d.com/forum/viewtopic.php?f=6312&t=123246 If the issue is determined to be caused by an add-on, you will likely want to reach out to th...

Hello Sam16, To have us assist you further, could you please review this topic and let us know the results from following the troubleshooting steps? Also, can you provide the details of your system? http://www.prepar3d.com/forum/viewtopic.php?f=6312&t=123246 If the issue is determined to be caus...

Hello,

Do these work?

%PROGRAMDATA%\Lockheed Martin\Prepar3D v3
%LOCALAPPDATA%\Lockheed Martin\Prepar3D v3
%APPDATA%\Lockheed Martin\Prepar3D v3

Regards,
Brady

Hello,

For step 5 you should just be able to copy and paste each location into your File Explorer path.

Regards,
Brady

Hello, To have us assist you further, could you please review this topic and let us know the results from following the troubleshooting steps? http://www.prepar3d.com/forum/viewtopic.php?f=6312&t=123246 If the issue is determined to be caused by an add-on, you will likely want to reach out to th...

Hello, To have us assist you further, could you please review this topic and let us know the results from following the troubleshooting steps? Also, can you provide the details of your system? http://www.prepar3d.com/forum/viewtopic.php?f=6312&t=123246 If the issue is determined to be caused by ...

Hello lewis_1003, I'm unable to reproduce this issue in-house. To have us assist you further, could you please review this topic and let us know the results from following the troubleshooting steps? Also, can you provide the details of your system? http://www.prepar3d.com/forum/viewtopic.php?f=6312&...

Hello Rich, Does this link help? http://www.prepar3d.net/forum/viewtopic.php?t=118960 The resolution here seemed to be installing another add-on dependency: http://www.prepar3d.com/forum/viewtopic.php?t=122414 If neither of these work, you may want to try step 5 of the general debugging steps: http:...

Hello zephyrmk4, To have us assist you further, could you please review this topic and let us know the results from following the troubleshooting steps? http://www.prepar3d.com/forum/viewtopic.php?f=6312&t=123246 If the issue is determined to be caused by an add-on, you will likely want to reach...

Hello Ayataka, To have us assist you further, could you please review this topic and let us know the results from following the troubleshooting steps? http://www.prepar3d.com/forum/viewtopic.php?f=6312&t=123246 If the issue is determined to be caused by an add-on, you will likely want to reach o...