How To Unsubscribe

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How To Unsubscribe

Postby JimmyWA » Sun Sep 27, 2020 8:10 am


I've watched the video, followed the steps, but it did not connect online. At one stage it told me my recycle bin was corrupted and did I want to empty it. P3d is now removed from my PC. But, I can find no way of stopping my subscription. There is nothing in the FAQs - very disappointing.

Can someone please advise?
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Re: How To Unsubscribe

Postby JorgenSA » Sun Sep 27, 2020 8:37 am


Are you trying to "stop the subscription" because you have uninstalled and want a refund?

In that case, look for the refund policy here:

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Kayla Kinzel
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Re: How To Unsubscribe

Postby Kayla Kinzel » Mon Sep 28, 2020 12:10 pm


You can log in through your customer portal to cancel your payment plan.

The customer portal can be accessed via the link on your invoice, or you can click here:

Prepar3D® Software Engineer

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