How To Unsubscribe

For all topics that don't fit into another category. Note that we cannot promise that any of these posts will be responded to by our development team.
User avatar
JimmyWA
Posts: 8
Joined: Sat Jul 18, 2020 8:38 am
Location: Perth, Western Australia

How To Unsubscribe

Postby JimmyWA » Sun Sep 27, 2020 8:10 am

Hi,

I've watched the video, followed the steps, but it did not connect online. At one stage it told me my recycle bin was corrupted and did I want to empty it. P3d is now removed from my PC. But, I can find no way of stopping my subscription. There is nothing in the FAQs - very disappointing.

Can someone please advise?
Prepar3dv5: i7 6800k OC 4 Ghz, 16 GB DDR4, RTX2080ti, Water cooled, C: NVME SSD, F; Flight Sims on SSD TM HOTAS Warthog Stick & Throttle, CH Yoke, CH Rudder Pedals, 2 x Thrustmaster MFDs, ProFlight Switch Panel, GoFlight HW, HP Reverb, ORBX

JorgenSA
Posts: 2467
Joined: Sun Mar 11, 2018 7:17 am
Location: 5 NM NE of EDXF

Re: How To Unsubscribe

Postby JorgenSA » Sun Sep 27, 2020 8:37 am

JimmyWA,

Are you trying to "stop the subscription" because you have uninstalled and want a refund?

In that case, look for the refund policy here:

https://www.prepar3d.com/support/refundpolicy/

Jorgen
System: i7-7700K @ 4.66 GHz, ASUS Z170-A motherboard, 16 GB 3200 MHz DDR4 RAM, nVidia GTX 960 w/ 4 GB DDR5 VRAM, Windows 10 Home.

All views and opinions expressed here are entirely my own. I am not a Lockheed-Martin employee.

User avatar
Kayla Kinzel
Lockheed Martin
Posts: 1316
Joined: Mon Aug 01, 2016 5:59 pm

Re: How To Unsubscribe

Postby Kayla Kinzel » Mon Sep 28, 2020 12:10 pm

Hello,

You can log in through your customer portal to cancel your payment plan.

The customer portal can be accessed via the link on your invoice, or you can click here: https://secure.prepar3d.com/solo/customers/Default.aspx?

Regards,
Kayla
Prepar3D® Software Engineer


Return to “Miscellaneous”

Who is online

Users browsing this forum: No registered users and 26 guests