P3DV4.5 CTD unknown

Other problems or issues not covered by other troubleshooting topics.
n452mk
Posts: 100
Joined: Tue Feb 07, 2017 8:32 pm

P3DV4.5 CTD unknown

Post by n452mk »

Hello guys,

No idea and not an expert on determinating what this codes mean but just got 2 CTD's in between 2 hours from my p3dv4.5, only addons I use to fly is active sky and navigraph, any ideas what this can be? happened while flying the PMDG NGXu and also a GA airplane, weird because that aircraft is not study level or anything close to that? please help, see error codes below


Prepar3D.exe
4.5.13.32097
5d8abf93
unknown
0.0.0.0
00000000
c0000005
0000000000000000
1010
01d59bfbb7bed535
E:\Prepar3D v4\Prepar3D.exe
unknown
d73223db-e746-4b6c-b16c-c25173f5d8c6
Efrain Rodriguez
Florida, US
i7 4.0 6700K OC 4.5
NVIDIA GTX 1070
1TB SSD sim dedicated
250 SSD windows dedicated
Windows 10 64bit
Prepar3Dv4.5 waiting on v5!!
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downscc
Posts: 1617
Joined: Mon Dec 01, 2014 5:46 pm
Location: KCRP

Re: P3DV4.5 CTD unknown

Post by downscc »

Lacking any clues, you are left with the basics: http://www.prepar3d.com/forum/viewtopic ... 2&t=123246
Dan Downs
KCRP
n452mk
Posts: 100
Joined: Tue Feb 07, 2017 8:32 pm

Re: P3DV4.5 CTD unknown

Post by n452mk »

Ok thanks.
Efrain Rodriguez
Florida, US
i7 4.0 6700K OC 4.5
NVIDIA GTX 1070
1TB SSD sim dedicated
250 SSD windows dedicated
Windows 10 64bit
Prepar3Dv4.5 waiting on v5!!
MTN1794
Posts: 38
Joined: Sat Jan 14, 2017 8:34 pm

Re: P3DV4.5 CTD unknown

Post by MTN1794 »

Did you recently update your PC? I had CTD too a few times until I rebooted twice.
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JorgenSA
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Re: P3DV4.5 CTD unknown

Post by JorgenSA »

The underlying cause of a CTD is not fixed by a reboot, although rebooting to clean the RAM up before running the sim is generally a good idea.

We need to see what is in the Event Viewer to see what is going on, and it can be two different causes in two different systems.

Jorgen
System: i7-7700K @ 4.66 GHz, ASUS Z170-A motherboard, 16 GB 3200 MHz DDR4 RAM, nVidia GTX 960 w/ 4 GB DDR5 VRAM, Windows 10 Home.

All views and opinions expressed here are entirely my own. I am not a Lockheed-Martin employee.
n452mk
Posts: 100
Joined: Tue Feb 07, 2017 8:32 pm

Re: P3DV4.5 CTD unknown

Post by n452mk »

Yes did the windows update few days ago, removed the old cfg, shaders folder, removed any shader stuff, PTA, tomato, etc. and same CTD after so no idea whats going on, events viewer says error unknown, very frustrating.
Efrain Rodriguez
Florida, US
i7 4.0 6700K OC 4.5
NVIDIA GTX 1070
1TB SSD sim dedicated
250 SSD windows dedicated
Windows 10 64bit
Prepar3Dv4.5 waiting on v5!!
n452mk
Posts: 100
Joined: Tue Feb 07, 2017 8:32 pm

Re: P3DV4.5 CTD unknown

Post by n452mk »

My post shows what I got on the event viewer.
Efrain Rodriguez
Florida, US
i7 4.0 6700K OC 4.5
NVIDIA GTX 1070
1TB SSD sim dedicated
250 SSD windows dedicated
Windows 10 64bit
Prepar3Dv4.5 waiting on v5!!
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JorgenSA
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Location: 5 NM NE of EDXF

Re: P3DV4.5 CTD unknown

Post by JorgenSA »

It does not show the failing module.... which it should.

Jorgen
System: i7-7700K @ 4.66 GHz, ASUS Z170-A motherboard, 16 GB 3200 MHz DDR4 RAM, nVidia GTX 960 w/ 4 GB DDR5 VRAM, Windows 10 Home.

All views and opinions expressed here are entirely my own. I am not a Lockheed-Martin employee.
n452mk
Posts: 100
Joined: Tue Feb 07, 2017 8:32 pm

Re: P3DV4.5 CTD unknown

Post by n452mk »

Thats all I got from it so no idea what else.
Efrain Rodriguez
Florida, US
i7 4.0 6700K OC 4.5
NVIDIA GTX 1070
1TB SSD sim dedicated
250 SSD windows dedicated
Windows 10 64bit
Prepar3Dv4.5 waiting on v5!!
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JorgenSA
Posts: 3722
Joined: Sun Mar 11, 2018 7:17 am
Location: 5 NM NE of EDXF

Re: P3DV4.5 CTD unknown

Post by JorgenSA »

Take a look at the thread here:

https://www.prepar3d.com/forum/viewtopi ... er#p204768

Courtesy of Martyson, aka Vaughan Martell, this shows you where to find the Event Viewer and the faulting module name needed to troubleshoot this.

Jorgen
System: i7-7700K @ 4.66 GHz, ASUS Z170-A motherboard, 16 GB 3200 MHz DDR4 RAM, nVidia GTX 960 w/ 4 GB DDR5 VRAM, Windows 10 Home.

All views and opinions expressed here are entirely my own. I am not a Lockheed-Martin employee.
n452mk
Posts: 100
Joined: Tue Feb 07, 2017 8:32 pm

Re: P3DV4.5 CTD unknown

Post by n452mk »

CTD just happened again, see below again unknown code

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2019-11-16T20:08:11.142783500Z" />
<EventRecordID>10633</EventRecordID>
<Channel>Application</Channel>
<Computer>DESKTOP-NK6HTD4</Computer>
<Security />
</System>
- <EventData>
<Data>Prepar3D.exe</Data>
<Data>4.5.13.32097</Data>
<Data>5d8abf93</Data>
<Data>unknown</Data>
<Data>0.0.0.0</Data>
<Data>00000000</Data>
<Data>c0000005</Data>
<Data>0000000000000000</Data>
<Data>2ae4</Data>
<Data>01d59cb54cb41b81</Data>
<Data>E:\Prepar3D v4\Prepar3D.exe</Data>
<Data>unknown</Data>
<Data>becc3f1e-8908-4cc3-a454-b6dc8f699098</Data>
<Data />
<Data />
</EventData>
</Event>
Efrain Rodriguez
Florida, US
i7 4.0 6700K OC 4.5
NVIDIA GTX 1070
1TB SSD sim dedicated
250 SSD windows dedicated
Windows 10 64bit
Prepar3Dv4.5 waiting on v5!!
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Martyson
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Re: P3DV4.5 CTD unknown

Post by Martyson »

How are you getting your error information?
Are you using a component of the Win10 Event Viewer?

"CTD just happened again, see below again unknown code
- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">"
Best Regards,
Vaughan Martell PP-ASEL (KDTW)
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JorgenSA
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Location: 5 NM NE of EDXF

Re: P3DV4.5 CTD unknown

Post by JorgenSA »

Well, Vaughan, I hope you're OK with me posting the link on how you find the error information, since I cannot do it better myself.

But it seems that Efrain did not read it, at least I do not see the failing module....

Jorgen
System: i7-7700K @ 4.66 GHz, ASUS Z170-A motherboard, 16 GB 3200 MHz DDR4 RAM, nVidia GTX 960 w/ 4 GB DDR5 VRAM, Windows 10 Home.

All views and opinions expressed here are entirely my own. I am not a Lockheed-Martin employee.
n452mk
Posts: 100
Joined: Tue Feb 07, 2017 8:32 pm

Re: P3DV4.5 CTD unknown

Post by n452mk »

I did and is all Im getting from the event viewer
Efrain Rodriguez
Florida, US
i7 4.0 6700K OC 4.5
NVIDIA GTX 1070
1TB SSD sim dedicated
250 SSD windows dedicated
Windows 10 64bit
Prepar3Dv4.5 waiting on v5!!
n452mk
Posts: 100
Joined: Tue Feb 07, 2017 8:32 pm

Re: P3DV4.5 CTD unknown

Post by n452mk »

Just happened 2 mins ago, see below from the event viewer

Prepar3D.exe
4.5.13.32097
5d8abf93
nvwgf2umx.dll
26.21.14.4120
5dc36abb
c0000005
000000000055f05c
16b8
01d59cbba741bbef
E:\Prepar3D v4\Prepar3D.exe
C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_4c58d0478f430ad5\nvwgf2umx.dll
23e2dbc9-0da1-4cc2-ad15-2b16daaaf80e

also showed this

Application: Prepar3D.exe Framework Version: v4.0.30319 Description: The process was terminated due to an unhandled exception. Exception Info: exception code c0000005, exception address 00007FFC230DF05C

HWMonitor.exe
1.4.1.0
2724
01d59cbf37426498
2892
C:\Program Files\CPUID\HWMonitor\HWMonitor.exe
464e4c6a-548a-462b-abba-d1e0999f7503


Unknown
55006E006B006E006F0077006E0000000000
Efrain Rodriguez
Florida, US
i7 4.0 6700K OC 4.5
NVIDIA GTX 1070
1TB SSD sim dedicated
250 SSD windows dedicated
Windows 10 64bit
Prepar3Dv4.5 waiting on v5!!
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