[RESOLVED] P3d V5 CTD in game menu

[RazorbackV]

Hello all,

I just downloaded the actual P3d V5 and did a fresh install on a new computer.
I did not install addons nor was there a previous installation of any P3d.

The first problem already occured in the starting menu:
When I hit "options" to open the options, the simulation loaded and I found myself in the cockpit
but with the starting menu still being visible.
The situation could only be solved by closing both windows via the task bar.

I opened P3d again and hit "ok" in the starting menu to get to the game
hoping that I can choose the options via the in game menu.
The sim loaded but besides the in game menues opening, every click on a menu point like "graphics" or any other
causes an immediate ctd without any promt or Information.

This situation is reproduceable anytime.

I did a complete reinstall but to no avail.

I can fly the F22 from the standard startup but I cannot change anything because of immediate ctd.

Any help would be appreciated.

Best regards,

Razor

[RazorbackV]

Update: uninstalling an reinstalling FSUIPC6 did NOT solve the problem

[Brady Butler]

Hello RazorbackV,

To have us assist you further, could you please review this topic and let us know the results from following the troubleshooting steps? Also, can you provide the details of your system?

http://www.prepar3d.com/forum/viewtopic ... 2&t=123246

If the issue is determined to be caused by an add-on, you will likely want to reach out to the add-on developer for direct support. If they need any support with development, they should not hesitate to contact us.

Regards,
Brady

[RazorbackV]

Hello Brady,

went through the troubleshooting.
Enclosed please find the results as well as the further Information requested.

Best regards,

Alex

RESULTS:

1) Prepar3D was downloaded only about 7 hours ago.

2) The system is completely new with updated windows and graphics drivers, etc..

3) System was restarted several times

4) Graphics Card is set up properly in NVidia Control Panel

5) Files removed

6) No addons were applied. It is a clean and new install

7) Everything was disconnected from USB but to no avail

The error is reproduceable. It occurs everytime.


Prepar3D version: 5

Operating system: Win10 64bit

Add-ons installed: No addons installed

Graphics card: Nvidia RTX2080Ti

CPU: Intel I9 9900kf

RAM: 32 GB DDR4 PC3200

Displays: ACER Predator XB281HK 28 Zoll UHD 4K Gaming,
Oculus Rift S

Changes made to your systems: No changes, new system

Changes to Prepar3D's settings or configuration files: No Changes, new install

Crash logs or error messages:

Name der fehlerhaften Anwendung: Prepar3D.exe, Version: 5.0.24.34874, Zeitstempel: 0x5eab3677
Name des fehlerhaften Moduls: KERNELBASE.dll, Version: 10.0.18362.778, Zeitstempel: 0xafa78a6a
Ausnahmecode: 0xc0020001
Fehleroffset: 0x000000000003a799
ID des fehlerhaften Prozesses: 0x13bc
Startzeit der fehlerhaften Anwendung: 0x01d623b23c89f1c6
Pfad der fehlerhaften Anwendung: D:\Program Files\Lockheed Martin\Prepar3D v5\Prepar3D.exe
Pfad des fehlerhaften Moduls: C:\Windows\System32\KERNELBASE.dll
Berichtskennung: 3e626021-5129-4a24-a758-eadaa6bfc9a5
Vollständiger Name des fehlerhaften Pakets:
Anwendungs-ID, die relativ zum fehlerhaften Paket ist:

EventData

Prepar3D.exe
5.0.24.34874
5eab3677
KERNELBASE.dll
10.0.18362.778
afa78a6a
c0020001
000000000003a799
13bc
01d623b23c89f1c6
D:\Program Files\Lockheed Martin\Prepar3D v5\Prepar3D.exe
C:\Windows\System32\KERNELBASE.dll
3e626021-5129-4a24-a758-eadaa6bfc9a5

[RazorbackV]

Hello all,

after searching the net and old post of "Polymerman" at the avsim forums showed the solution for my problem:

Turning off "Controlled Folder Access" in the Windows Threat an Protection settings solved it for me.

Thanks all,

Razor