P3D v6 crash after 10 minutes of flight

[guidomedri]

almost always P3D v6 crashes 10 minutes after takeoff at around 25,000 feet.
does anyone have this problem?
Attached are the files generated by Windows 'event viewer'

[guidomedri]

Nome dell'applicazione che ha generato l'errore: Prepar3D.exe, versione: 6.1.11.31619, timestamp: 0x65c97d5a
Nome del modulo che ha generato l'errore: ntdll.dll, versione: 10.0.19041.3996, timestamp: 0x39215800
Codice eccezione: 0xc0000374
Offset errore 0x00000000000ff349
ID processo che ha generato l'errore: 0xe5c
Ora di avvio dell'applicazione che ha generato l'errore: 0x01da670d6e43e075
Percorso dell'applicazione che ha generato l'errore: E:\Prepar3D v6\Prepar3D.exe
Percorso del modulo che ha generato l'errore: C:\WINDOWS\SYSTEM32\ntdll.dll
ID segnalazione: eb54139d-f33c-48d4-9737-3f69362ca2c7
Nome completo pacchetto che ha generato l'errore:


Bucket errato , tipo 0
Nome evento: APPCRASH
Risposta: Non disponibile
ID CAB: 0

Firma problema:
P1: Prepar3D.exe
P2: 6.1.11.31619
P3: 65c97d5a
P4: StackHash_3631
P5: 10.0.19041.3996
P6: 39215800
P7: c0000374
P8: PCH_04_FROM_ntdll+0x000000000009DB34
P9:
P10:

File allegati:

I file potrebbero essere disponibili qui:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_Prepar3D.exe_36a56b8e78c7e803437211c9386e160d2f3cab4_74d93047_509ac9d4-0536-4e59-b6ed-1afcb630fe4b

Simbolo analisi:
Nuova ricerca di soluzioni: 0
ID rapporto: eb54139d-f33c-48d4-9737-3f69362ca2c7
Stato rapporto: 4
Bucket con hash:
GUID CAB: 0

[mpni]

Hi guidomedri
Here you will find the system requirements:
https://www.prepar3d.com/product-overvi ... uirements/
Are you using the 6.1.11?
Have you some addons?
The general debugging steps and how to post an issue by Chris Metel
https://prepar3d.com/forum/viewtopic.php?t=145777
https://prepar3d.com/forum/viewtopic.php?t=145776
Regards
Michel

[JorgenSA]

Guido,

The error indication is here:

Codice eccezione: 0xc0000374

which English is the exception code. When you search the web for that code, this page comes up:

https://www.google.com/search?q=0xc0000 ... e&ie=UTF-8

This isn't the easiest one to solve, because there are multiple possible solutions, but I had it once and got it solved. And (of course) I can't remember how I did it...

Jorgen

[guidomedri]

P3D v6 often crashes about 10 - 15 minutes after takeoff.
It doesn't always happen, sometimes flights end without problems.
The problem occurred starting from Paris LFPG towards the South about 10 minutes after take-off
From Milan LIMC towards the North-East and North-West always approximately 10 minutes after take-off.
From Rome LIRF towards the West after about 30 minutes from take-off
P3D v6 was installed on the computer where P3D v4 was also installed, with which I have flown for the last 5 years without ever having had a crash.
The add-ons used are the same except for Active SkY which has necessarily been updated to the V6 version.
​
[Prepar3D version]
Prepar3D versione: 6.1.11.31619

[Operating system]
Windows 10 Pro 64-bit (10.0, Build 19045) (19041.vb_release.191206-1406)
Italian (Regional Setting: Italian)
DirectX 12

[add-ons installed]
FSUIPC 6 last update
HIFI Active Sky P3D v6 version 123123
PROSIM Prepar3D Module 2.06
PROSIM ProsimB738 PBR Flight Model & Visual Model 2.03

[Hardware]
Intel(R) Core(TM) i7-6700K CPU @ 4.00GHz (8 CPUs), ~4.0GHz
Memory: 16384MB RAM
Grafic Card name: NVIDIA GeForce RTX 4060

[GPU driver version]
Driver File Version: 31.00.0015.5161 (English)
Driver Version: 31.0.15.5161

[Changes made to your system]
NO overclocking

[Changes to the default Prepar3D's settings or configuration files]
AUTOGEN_TREE_LOD_BIAS=0

[Crash logs or error messages]
Nome dell'applicazione che ha generato l'errore: Prepar3D.exe, versione: 6.1.11.31619, timestamp: 0x65c97d5a
Nome del modulo che ha generato l'errore: terrain.dll, versione: 6.1.11.31619, timestamp: 0x65c97cbf
Codice eccezione: 0xc0000005
Offset errore 0x00000000000deec0
ID processo che ha generato l'errore: 0x1dd8
Ora di avvio dell'applicazione che ha generato l'errore: 0x01da6d4982d886cd
Percorso dell'applicazione che ha generato l'errore: E:\Prepar3D v6\Prepar3D.exe
Percorso del modulo che ha generato l'errore: E:\Prepar3D v6\terrain.dll
ID segnalazione: 1de2d59c-bb3e-4ae9-a7a6-bfa971bff001

pplicazione: Prepar3D.exe
Versione framework: v4.0.30319
Descrizione: il processo è stato terminato a causa di un'eccezione non gestita.
Informazioni sull'eccezione: codice eccezione c0000005, indirizzo eccezione 00007FFCDD51EEC0

Windows Error Reporting:
+++ WER0 +++:
Bucket errato 1960173961202714416, tipo 4
Nome evento: APPCRASH
Risposta: Non disponibile
ID CAB: 0

Firma problema:
P1: Prepar3D.exe
P2: 6.1.11.31619
P3: 65c97d5a
P4: terrain.dll
P5: 6.1.11.31619
P6: 65c97cbf
P7: c0000005
P8: 00000000000deec0
P9:
P10:

[mpni]

Hi
With the "Z" key (3 times) what is the value of the video memory at the time of the crash?
Regards
Michel

[JorgenSA]

Guido,

Your most recent crash report had a different error code:

Codice eccezione: 0xc0000005

This one means that "something" attempted to write to an area of RAM where it had no access rights. There is nothing that indicates what this "something" is, but in all the cases of this error code I have seen (except one very exotic one) this has been a badly programmed or incompatible add-on.

In your case, where you use v. 4 add-ons (I am assuming these are aircraft) in v. 6, I don't think we need to look further for the reason.

You might want to look at the add-on developer's websites for patches or updates that make them compatible with v. 6.

Jorgen

[Martyson]

Hi guidomedri ,

I noticed you had the error :
E:\Prepar3D v6\terrain.dll

Have you previously had any scenery problems?

Possibly imported scenery from a previous P3D version?

[guidomedri]

Thanks all for the replies. next time I'll try to see the value of the video memory.
For Jorgen, I realized that it might be some external program interfering with P3D. I'll do some testing by disabling everything.
For Vaughan, I have installed on V6 the LIRF airport scenario that I had in v4, but I never had errors with this scenario in v6, neither when departing nor when doing taxis, nor when flying from Milan LIMC to LIRF and landing.
The various crashes I reported were all very far from LIRF. The latter occurred on the sea halfway between Sardinia and Palma de Mallorca. Could it have been some incompatible BGL from LIRF?
I'll do some testing and uninstall it.
thanks for the support

Guido

[JorgenSA]

Guido,

Any and all add-ons from v. 4 are suspect here.

Jorgen