Can not login for downloading

Any issues, problems or troubleshooting topics related to the Prepar3D website and web apps.
craft
Posts: 3
Joined: Sun Sep 02, 2012 3:35 pm

Can not login for downloading

Postby craft » Sat Dec 08, 2018 11:23 am

I can not login to the web for downloading, the following message appeard:
Spam prevention filter failed to validate your selections. Please try again.
what's the problem?

User avatar
Poppet
Lockheed Martin
Posts: 2677
Joined: Sat Nov 01, 2014 4:12 pm

Re: Can not login for downloading

Postby Poppet » Sat Dec 08, 2018 10:43 pm

Hello craft

Welcome to the Prepar3D Forum.

Sorry for the inconvenience, please try the steps outlined in the topic below

https://www.prepar3d.com/forum/viewtopic.php?t=130504

---

If you are still experiencing this message contact licensing@prepar3d.com along with your license ID and invoice number and they can provide you a link to download Prepar3D.

craft
Posts: 3
Joined: Sun Sep 02, 2012 3:35 pm

Re: Can not login for downloading

Postby craft » Sun Dec 09, 2018 3:42 am

still problem

craft
Posts: 3
Joined: Sun Sep 02, 2012 3:35 pm

Re: Can not login for downloading

Postby craft » Wed Dec 12, 2018 1:07 pm

I have sent the email to licensing@prepar3d.com, only got the reply for retrieving password, not a download link.

User avatar
Poppet
Lockheed Martin
Posts: 2677
Joined: Sat Nov 01, 2014 4:12 pm

Re: Can not login for downloading

Postby Poppet » Thu Dec 13, 2018 9:37 pm

Hello craft

How are you getting on now, have you managed to log in to download Prepar3D ?


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